This article explains that the current state of the economy and the Covid-19 pandemic has drastically changed the way consumers behave. It's extremely important for small businesses to capitalize on digital transformations. A Bill.com survey showed that “75% of SMBs took actions ranging from price changes, new business models, new customer outreach, and new product offerings and services.” The rise of e-commerce is significant, especially for those ages 65 and up, because, by January of 2021, they became the fastest-growing category of e-commerce shoppers. Mobile payment options also soared because of worries over the coronavirus. Digital wallets are not expected to be the main form of payment. For more insight on adaptions for small businesses, click the link!
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