Updated April 2, 2020
Dear RBG clients and friends:
The novel coronavirus (COVID-19) continues to affect each and every one of us.
RBG‚Äôs number one priority is the health and safety of our people, clients and communities. While we focus on our collective well-being, RBG is committed to maintaining our quality of service during this time of uncertainty. With these goals in mind, RBG believes that certain precautions are necessary.
Client In-Office and Client On-Site Visits
Knowing that ‚Äúsocial distancing‚Äù is the most effective way to stop the spread of COVID-19, we encourage alternatives to in-person meetings, especially for those people who are at higher risk. When one-on-one meetings or on-site client visits are necessary, we will work closely with you to ensure the proper precautions are taken.
Due to the extenuating circumstances surrounding COVID-19, our office has instituted limited hours (9:00-4:00) in which we are open to the public. Most of our employees are currently working remotely as the firm has the technology necessary for efficient remote working.
In many ways, the work we do for you will not be impacted. However, we are moving forward with the following policies in place:
- We are discouraging in-person meetings, as we can interact with clients via remote video conferencing, telephone and email.¬† ¬†
- Any in-person meetings should occur by appointment only.
- Information can be sent via your RBG CCH Axcess portal, secure email or, as a suggested last resort, dropping the information off at our front desk. If you do not have a portal but would like one, please let a member of your service team know.
- We will be continuing to work through tax returns but anticipate many returns will be delivered after the traditional due date. If you have any concerns, please discuss with a member of your service team.
We're Here to Help¬†
While we are in unprecedented times, rest assured RBG has helped many of our clients navigate the unknowns throughout our 104-year history. As such, we are prepared to help our clients and friends navigate the COVID-19 event in any way we can.
We have posted numerous blogs with relevant information regarding legislation driven by COVID-19, and will continue updating that as changes occur as a resource for our clients.¬†
If you have any questions, please, do not hesitate to contact our office.¬†
Carl J. Haag (Skeet)